Grounds on data collection.
Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter " Personal Information ")is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject. When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy. We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions.
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We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
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When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute.
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If you don’t want us to process your data anymore, please contact us at Lush.printsandcreations@outlook.com.
customised products and requests.
Here at lush prints & creations we take pride in our products, we want to create that perfect gift. If you would like a particular item personalised please feel free to email us your personalised wording, colours, image or design to lush.printsandcreations@outlook.com we can then use these details to start designing and creating your ideas, we will then email you our ideas and design to confirm you are happy before we print.
We work with sublimation ink and heat transfer vinyl, for sublimations we only print on lighter items mostly 60% polyester and above. With our vinyl we are able to transfer onto many different colours and able to use 100% cotton products.
We aim to provide a variety of vinyl for you to choose from. we have a wide range of colours, including glitter HTV. We are currently looking into a chameleon and 3D puff vinyl to add in the near future.
Please ensure all request are spelt correctly and double checked, and all images are clear for the best results.
Thank you
Lush prints & creations
Returns Policy & postage
Lush prints and creations accepts returns after 14 days of delivery date. We cannot accept returns on personalised or custom orders if an error has been made (spelling) which we are not responsible for, therefore please ensure all personalised requests are double checked for any mistakes.
We ensure all our products are produced to the best standard, if in an unfortunate event a product arrived damaged, please return and we will exchange the product for you. We aim to process and send orders within 2-3 business days, dispatch times may be longer due to weekends or bank holidays.
Our preferred delivery service is Royal mail 2nd class 48 hour tracked, as our website provider, wix may offer alternative options for delivery however all tracking information will be provided.
If you have any further questions please feel free to email us at lush.printsandcreations@outlook.com.